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Tech Support
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Email Error Messages

Why are some messages undeliverable?

An unknown error has occurred while attempting to receive mail

Error 550 Relaying Denied

Returned Mail: User Unknown

Returned Mail: Host Unknown

The Following Addresses Had Permanent Fatal Errors

Messages that are sent to me are being returned to sender


Why are some messages undeliverable?

Email delivery usually fails for the following reasons:

  • The email address has been typed incorrectly.
  • Hardware or software problems with the email server may have prevented e-mail delivery.
  • The email address may no longer be valid.
If your email message was undeliverable, you will most likely receive an email message containing an error report that explains why the message couldn’t be delivered.

What to do if you get an email error report:
  1. Verify that you typed the email address correctly.
  2. Open a Web page to see if you have an active Internet connection.
  3. If your Internet connection is active, try sending email to someone else to verify that your email software settings are correct.
  4. Call the person you are emailing to find out if her or his mailbox is full (that is, over the permitted size limit), disabled, or not working for some other reason. Email servers will reject mail sent to full or inactive mailboxes.
  5. Check the email error report for explanations of the delivery failure. The messages in this report provide important reasons why your email couldn't be delivered.
If other people can receive email from you, wait a while and try sending the “undeliverable” email again. Often problems like this are intermittent, and waiting a little while is all that it takes.

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An unknown error has occurred while attempting to receive mail

This message can indicate a variety of issues, but it usually starts with the amount of drive space left.

To resolve this issue, try increasing the amount of free space on your hard disk drive by removing unnecessary files or unused programs. Empty your recycle bin, then try to receive your email.

 

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Error 550 Relaying Denied

This error occurs when an email message is sent to a server that does not recognize the sender.

 

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Returned Mail: User Unknown

This error indicates that a message you attempted to send was returned because there was a problem with the username in the original email message. Check the entire email address for mistakes, particularly the first part of the email address (the part before the @ symbol).

 

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Returned Mail: Host Unknown

This error indicates that a message you attempted to send was returned because there was problem with the host name in the original email message. Check the entire email address for mistakes, particularly the second part of the email address (the part after the @ symbol).

 

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The Following Addresses Had Permanent Fatal Errors

This error indicates that the message you sent was returned because there was a problem with the email address. Most often, problems like this are caused by mistakes in the email address. Double-check the email address, then try resending the message.

 

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Messages that are sent to me are being returned to sender

When you check your email, messages that have accumulated in your mailbox are downloaded to your computer, freeing up email storage space in your mailbox.

If your mailbox becomes full, new incoming messages will be returned to the sender. A person who sends an email to you when your mailbox is full receives an email stating “the user(s) account is temporarily over quota.”

To help prevent this, make sure any settings that leave mail on the server are disabled.

 

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